Patient Satisfaction

St. Joseph’s is committed to providing the highest level of quality service to patients and their family members. Our service, rooted in the mission of the Sisters of Mercy, is framed by nine Mercy Service Standards and
“Mercy Values” that state each person, patient and co-worker alike has
value and dignity, and is to be treated with respect, genuine personal
concern and compassion.

Patient Satisfaction Measurement – In an effort to continually serve our guests with excellent customer service, St. Joseph’s voluntarily participates in a patient satisfaction program conducted by Press-Ganey Associates. Press-Ganey, the healthcare industry’s top satisfaction measurement and improvement firm, is an independent organization that began measuring patient satisfaction in 1985. One out of three hospitals nationwide look to Press-Ganey, which means nearly eight million patients at more than 6,000 healthcare facilities complete surveys about their medical care each year. Frequent monitoring of Press-Ganey scores and service initiatives enforce St. Joseph’s lofty patient satisfaction goals. The same is true of the Mercy Service teams that have been established throughout the hospital to identify service priorities and explore their roles in service improvement endeavors.